Frequently Asked Questions
Everything you need to know about shopping with Martie.
How do you ensure the freshness of your food products?
We maintain strict quality control and climate-controlled storage facilities. Every item is inspected upon arrival and before shipping to ensure it meets our high standards for freshness and safety.
What is your shipping policy for perishable items?
Perishable goods are shipped in insulated packaging with cold packs via expedited shipping to ensure they arrive in perfect condition. We currently ship to all major metropolitan areas.
Can I return food items if I change my mind?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if your order is damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.
Are there organic and gluten-free options available?
Yes, Martie offers a wide selection of organic, gluten-free, vegan, and keto-friendly products. You can use our shop filters to easily find items that match your dietary requirements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my delivery?
Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.