Returns & Exchanges
At Martie, we strive to rescue great food and deliver it to your door at incredible prices. Due to the perishable nature of our products, we offer a 100% Satisfaction Guarantee to ensure you are happy with every order.
Check Your Order
Inspect your items upon arrival to ensure everything is correct and meets your quality expectations.
Contact Support
If any item is damaged or missing, email our support team within 7 days of delivery with your order number and a photo of the issue.
Review Process
Our team will review your request immediately; because we deal with food, you typically do not need to ship items back to us.
Receive Credit
Once approved, we will issue a refund to your original payment method or provide Martie store credit for your next grocery haul.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing